Frequently Asked Questions

Find answers to common questions about our products and services

What file formats do you provide?

We provide all standard formats: STL (for 3D models), DXF (for laser and 2D designs), G-code (ready for CNC machines), and CorelDRAW files. Professional and Premium packages include all formats.

How quickly can I download after purchase?

Instant! Download links are available immediately after payment confirmation. No waiting, no delays. You can start your projects right away.

Are the designs tested for CNC production?

Absolutely. Every file is tested on actual CNC machines before being added to our collection. They are manufacturing-ready with no modifications needed.

Do you provide technical support?

Yes! We offer email and WhatsApp support for all questions. Our team of CNC professionals is ready to assist with file usage, format conversion, or technical queries.

Can I upgrade my package later?

Yes! You can upgrade anytime. We'll credit your previous purchase towards the new package, so you only pay the difference.

What about refunds?

We're confident in our products. If you're unsatisfied within 7 days of purchase, we offer a full refund. Contact us via WhatsApp to process.

Can I share files with my team?

Personal use only. For commercial team licensing or bulk purchases, contact us via WhatsApp for custom pricing and licensing options.

What software do I need to open these files?

STL files work with any 3D viewing software or CAM program. DXF files open in CorelDRAW, AutoCAD, or any vector design software. G-code works directly in CNC control software.

Do you offer custom design services?

Yes! Beyond our standard marketplace files, we offer custom CNC design services. Contact us via WhatsApp with your requirements for a detailed quote.

How long is lifetime access valid for?

Lifetime access with the Premium Collection means you have access to all files forever, with all future updates included at no additional cost.

What payment methods do you accept?

We accept WhatsApp payments, UPI transfers, and bank transfers. Send us a WhatsApp message to discuss your preferred payment method.

Are there new designs added regularly?

Yes! We add new designs regularly. Premium package members get all new designs as part of their lifetime access. Contact us to stay updated on new releases.

Didn't find your answer?

Contact us directly via WhatsApp or email. We're happy to help with any questions.

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